Professional referrals
Coordinate the move from clinical advice to practical home support
Clinicians, hospitals and allied health professionals can start a referral conversation here. Patient-identifying and medical information should follow only through an agreed secure channel and with consent.
Referral pathway
What happens next
- 01
Send only your professional contact details and the broad service requested.
- 02
Serene confirms the appropriate secure route and the client’s consent position.
- 03
Relevant discharge or clinical instructions are reviewed by the appropriate professional.
- 04
Serene assesses home needs, role, availability and boundaries.
- 05
A written care proposal is shared with authorised people.
Not for urgent referrals. Use the relevant emergency or hospital pathway when delay could place someone at risk.